SERVICE

OVERVIEW

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to offer you a full refund or exchange. Before returning an item, please contact us {JINJUNYECS@outlook.com}

To qualify for a return, your item must be non-humanly damaged and the item needs to be well packaged, preferably in its original packaging.

You can contact us at any time with any issues with the product and we will support you (not limited to 30 days)

Refunds
After receiving and inspecting the returned item, we will send you an email notifying you that we have received your returned item. We will also notify you of approval for a refund.

If you are approved, we will process your refund and automatically credit your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds
If you haven’t received your refund, first check your bank account again.

Then contact your credit card company, refunds can take a while to officially arrive.

Then contact your bank. It usually takes some processing time before the refund arrives.

If you have done all of the above steps and still have not received your refund, please contact us at {email address}.

Exchanges

If you need to exchange an item for the same item, please email us at {email address}

Need Help?

For questions about refunds and returns, please contact us at {JINJUNYECS@outlook.com}.